Returns & Exchanges
At Good Luck Sock, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your purchase, we offer a straightforward returns policy to make the process easy and hassle-free.
Eligibility for Returns
- Time Frame: Returns must be initiated within 30 days of the original purchase date.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
The following items are not eligible for return:
- Products marked as final sale
- Gift cards
- Items not purchased directly from Good Luck Sock (e.g., third-party retailers)
Return Process
-
Confirm Eligibility: Review the Eligibility for Returns section above to make sure that the items you are returning fit the criteria.
- Proof of Purchase: You should have receive an Order Confirmation and/or a Shipping Confirmation email from sales@goodlucksock.com. Please print this and include it with the items you are returning.
-
Shipping: Pack your item securely in the original packaging or a package of your choosing. Ship the item to:
Good Luck Sock
c/o Returns & Exchanges
17847 111 Ave NW
Edmonton, AB T5S 2X3
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
- Inspection: Once we receive your return, our team will inspect the item to ensure it meets our return policy criteria.
- Processing: If your return is approved, we will process your refund to the original method of payment within 5-7 business days.
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defect or error on our part.
Exchanges
If you wish to exchange an item for a different model or product, please initiate a return for the original item and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.